Call Center Tools

Improving Call Center Performance

Softphone and Headsets for use in Call Centers

Soft phones are more popular in call centers then are physical desk phones.The main reasons that soft phones are preferred are:

  • Cost - Softphones cost less an bear only the cost of the software license.
  • Space - more available desk space and less required space for an agent.
  • Integration - its easier to connect a soft phone to call center software.

Soft phones are software applications installed on a computer and allow calls to be answered and dialled.

3CXPhone Softphone for Windows

3CXPhone Softphone for Call Centers

3CX Phone System includes a softphone that can be used with a call center. The 3CX soft phone is called 3CXPhone. 3CXPhone is designed to work with 3CX Phone System only and so you need to have 3CX installed to use it. 3CXPhone is free and there is no incrementatal cost for adding more agent except for the associated costs of 3CX itself. From 3CX agents can:

  • view their call history,
  • place, transfer, and conference calls,
  • review recorded calls
  • initiate video conferencing and
  • initiate screen sharing
3CXPhone is by far the most comprehensive soft phone for call centers available. To find out more about 3CX Phone system and the 3CXPhone, visit

ZoiPer Softphone Client for Call Centers

ZoiPer Business Ver 3 Softphone for Business

The ZoiPer softphones is a leading generic call center grade softphone that is recommended by Helia. The Business 3 edition provides integration into the Acarda call center tools and provides capabilities to record calls for later review. ZoiPer Business ver 3 is licensed per user and carries an annual maintenance. Pricing for the ZoiPer soft client is bundled into the Helia package pricing.

The ZoiPer softphone is used in place of the 3CXPhone when you're operating a call center without 3CX Phone System. In this case we will supply you with phone lines from The ZoiPer softphone is designed to work with phone lines.

Jabra BIZ 1900 USB Duo Headset

Call Center Grade Headset

A quality call center grade headset is important for effiecient call center activity. Call center grade headsets are designed for full time professional use. This means special attention is taken into their design and manufacturing. In particular, they are designed to be durable, light, and have higher quality microphone and earphone components to ensure better sound quality.

Helia recommends Jabra

The Jabra BIZ 1900 USB Duo is a headset optimized for the cost-conscious contact center. It includes:

  • Lightweight, sturdy design and professional quality
  • Plug and play USB solution with wideband sound
  • Noise-canceling microphone for noisy environments
  • Duo earpieces for easy to hear operation in noisy environments

The Jabra BIZ 1900 USB Duo delivers professional performance and exceptional value. It is the cost-effective headset investment decision that doesn’t compromise on quality. Designed for contact center use, the Jabra BIZ 1900 USB increases agent productivity and performance. Its noise canceling microphone ensures that background noise from your work environment will not be transmitted to your customers’ ears.

The headset comes complete with USB plug for instant PC connectivity. Simply connect the headset to the computer and you’re ready to go. The Jabra BIZ 1900 USB is available in both mono and duo and its multiple adjustment points make it adaptable and comfortable for individual preferences. Its headband wearing style combined with a lightweight design ensures all-day comfort – even in very telephony intensive environments. The ear foams or leatherette cushions have an elevated outer ring for added comfort and great user experience. $110 CAD

Learn More

Call our Specialist. He can be reached at:

Picture of Dar ZuchDar ZuchBusiness IT Specialist - CalgaryHelia Technologies(403) 698-0700
Robert Bartel

I have worked with Dar on many occasions and he has proven himself over and over again to be a man of integrity and someone who is very knowledgable in his field. I would strongly encourage you to talk to him regarding IT Support and phones services in Alberta.

When we use Helia they exceed our expected deliverables and always within our agreed to budget. They work with us, not just for us, all the while keeping our best interests as a company at the core of the project.

We had been looking for a company that not only could get the job done as promised, on time and on budget but one that came with integrity. Helia provides us with a “mean what you say and say what you mean” attitude that has forged a relationship, not just a contract for a project. Our partners at Helia far exceed our expectations each and every time. So if you’re thinking of using Helia, I would highly recommend you give them a try, I am sure you’ll be impressed. Please email me if you’d like some more insight into Helia.

“I have used the Acarda Outbound Software; it’s a great telesales tool with easy to use features. I especially like the reporting functions and the integration with Google Calendar. The Acarda team has been very responsive when it comes to addressing support issue. Over all I am very impressed with the software.”
George C., Zimbabwe
Ted Tederoff

Darvin is a very well rounded contributor in terms of his strong skills both in the business and technical realms. He also has an engaging personality that is at the same time politely confident and warm. He also keeps all stakeholders in mind when delivering a project. I would count it an honour to work with him again in the future.

“We have been using Acarda’s outbound calling software since 2007 and upgraded to Acarda Outbound version 7 in 2013. We have grown considerably over that time and the standard of service we have enjoyed has been phenomenal, second to none. Acarda Outbound allows me to manage a large number of campaigns, to assign my agents to work on different campaigns and to monitor how well they are performing. I highly recommend Acarda Outbound to you.”
Lynlee A., Hastings, New Zealand

Helia has been fabulous for us as a company. We have used them on five different projects now, and I am extremely impressed not only with the quality of the deliverables, but in some ways more importantly their can-do attitude and ability to implement our ideas when others thought them impossible.

I recommend them whole heartedly. Helia Technologies is a company that over-delivers on every aspect of the project at hand at a price point that is hard to beat.

Please email me if you have any questions about Helia Technologies.

Ryan Dockrill This email address is being protected from spambots. You need JavaScript enabled to view it.
Web Entreprenuer - Livewire Interactive

“Our sales department loves Acarda Outbound because it has helped our sales increased 10 fold! Now we plan to add additional staff to increase our sales even more. Acarda Outbound is very functional yet easy to train new employees how to use it.”

Jerry T., Nashville, USA

I have collaborated with Darvin on several breakthroughs and forward-looking IT projects to which he ALWAYS came through with a solution where there appeared not to be as concepts were more advanced than current technologies.

His thought processes is methodical and detailed, approach is ethical and professional and solutions driven. He deliverers what he said he would, on time and on budget.

I would not hesitate to recommend Helia and Darvin for any scale of IT related projects. If he takes a project on he will not only do it but do it very well!

Ken Gooz This email address is being protected from spambots. You need JavaScript enabled to view it.
President | CEO
Mainstreet Restaurant Licensing

Al Dhalla

My company has hired Dar for telephone wiring services and yes, he met our expectations but there is something more about Dar that I wish to highlight : He is a not just a true networker but I would say, he is a "connector".

Dar and I have been at many meetings and he has never failed to say to me that he wants me to meet 3 or 4 people that he knows are ideal clients for me and that will make a difference to my business and profits.Without expecting any favors too! Dar goes that extra mile to keep a business relationship nurtured and strengthened.

"Acarda Outbound has not only met my needs, it has exceeded them. I run a home business with a small telemarketing team. Acarda Outbound takes the stress out of my work. The support right from the beginning has been fantastic. I highly recommend Acarda Outbound for start-ups and I look forward to the future growth with the Acarda team.”

Matt H., Queenstown, New Zealand
Grant Irvine

"Darvin and the folks at Helia were asked to resolve some issues with our phone system software. They provided the necessary support through collaboration and by learning the software from a different market to specifically service our system. Additionally, Helia now provides our IT support services. We are very pleased with the services provided by Helia Tech and Helia Voice."

Derek Herman

Apart from being a perfect gentleman , Darvin is a highly detailed IT perfectionist.A pleasure to work with.

Call Center Tools for Internal Call Teams

Tools make your telemarketing better and faster allowing you to make more calls in the short term and converting more customers. Having the right tools will make the difference in how successful your campaign is.

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(403) 668-7895

Helia Technologies
7015 MacLeod Trail South
Calgary, AB T2H 2K6

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