Softphone and Headsets for use in Call Centers
Soft phones are more popular in call centers then are physical desk phones.The main reasons that soft phones are preferred are:
- Cost - Softphones cost less an bear only the cost of the software license.
- Space - more available desk space and less required space for an agent.
- Integration - its easier to connect a soft phone to call center software.
Soft phones are software applications installed on a computer and allow calls to be answered and dialled.
3CXPhone Softphone for Call Centers
3CX Phone System includes a softphone that can be used with a call center. The 3CX soft phone is called 3CXPhone. 3CXPhone is designed to work with 3CX Phone System only and so you need to have 3CX installed to use it. 3CXPhone is free and there is no incrementatal cost for adding more agent except for the associated costs of 3CX itself. From 3CX agents can:
- view their call history,
- place, transfer, and conference calls,
- review recorded calls
- initiate video conferencing and
- initiate screen sharing
ZoiPer Business Ver 3 Softphone for Business
The ZoiPer softphones is a leading generic call center grade softphone that is recommended by Helia. The Business 3 edition provides integration into the Acarda call center tools and provides capabilities to record calls for later review. ZoiPer Business ver 3 is licensed per user and carries an annual maintenance. Pricing for the ZoiPer soft client is bundled into the Helia package pricing.
The ZoiPer softphone is used in place of the 3CXPhone when you're operating a call center without 3CX Phone System. In this case we will supply you with phone lines from www.SimpleBusinessPhones.com. The ZoiPer softphone is designed to work with SimpleBusinessPhone.com phone lines.
Call Center Grade Headset
A quality call center grade headset is important for effiecient call center activity. Call center grade headsets are designed for full time professional use. This means special attention is taken into their design and manufacturing. In particular, they are designed to be durable, light, and have higher quality microphone and earphone components to ensure better sound quality.
Helia recommends Jabra
The Jabra BIZ 1900 USB Duo is a headset optimized for the cost-conscious contact center. It includes:
- Lightweight, sturdy design and professional quality
- Plug and play USB solution with wideband sound
- Noise-canceling microphone for noisy environments
- Duo earpieces for easy to hear operation in noisy environments
The Jabra BIZ 1900 USB Duo delivers professional performance and exceptional value. It is the cost-effective headset investment decision that doesn’t compromise on quality. Designed for contact center use, the Jabra BIZ 1900 USB increases agent productivity and performance. Its noise canceling microphone ensures that background noise from your work environment will not be transmitted to your customers’ ears.
The headset comes complete with USB plug for instant PC connectivity. Simply connect the headset to the computer and you’re ready to go. The Jabra BIZ 1900 USB is available in both mono and duo and its multiple adjustment points make it adaptable and comfortable for individual preferences. Its headband wearing style combined with a lightweight design ensures all-day comfort – even in very telephony intensive environments. The ear foams or leatherette cushions have an elevated outer ring for added comfort and great user experience. $110 CAD
Call our Specialist. He can be reached at:Dar ZuchBusiness IT Specialist - CalgaryHelia Technologies