Call Center Tools

Improving Call Center Performance

SimpleBusinessPhones.com Phone Lines

Looking for a simple way to get your call center up and running? Phone lines by SimpleBusinessPhones.com can be issued quickly and include dedicated numbers for your agents. Phone lines from SimpleBusinessPhones.com are preconfigured to work with ZoiPer soft phones and can be used with the 3CX Phone System.

Call center agent using SimpleBusinessPhones.com phone lines

These phone lines are inexpensive and include features to make it easier for use in a small call center.

Designed for use with laptops. - These are commercial VoIP lines which means they work in any location that has a good quality internet line. Telemarketing activity can be done just as easily in a home office as in head office. In fact if your traveling or out of the area all together, you can continue to make calls just as if you were at the office. The phone number and caller id name remains the same regardless of your location

Caller ID name can be changed. - A simple web interface is used to manage each phone line. There is an option to change the caller ID name based on your needs. Simple log into the web interface and change the name associated with the line.

Redirect inbound calls. - Inevitably some of those you call will use the caller ID on their phone to call you back. Keep your agents focused by redirecting inbound calls on their numbers to head office, a sales person or to a personal cell phone. We give you a simple web based control panel to make updates at your convenience.

Designed for ZoiPer Softphone. - We have configured these lines to work with the ZoiPer soft phone in a call center environment. Once your ZoiPer soft phone is installed, the credentials are provided in an easy to use ZoiPer format.

Designed for ZoiPer Softphone. - We have configured these lines to work with the ZoiPer soft phone in a call center environment. Once your ZoiPer soft phone is installed, the credentials are provided in an easy to use ZoiPer format.

Detailed call records - Records of all successfully place calls are available from the web based control panel. Simple log in to the control panel to view the calls that have been place or download in an Excel format. This is a very useful feature if you have remote agents and you want to check in on their activity.

SimpleBusinessPhones.com phone lines are delivered as part of our standard package. For more information on SimpleBusinessPhones.com, visit us on the web at SimpleBusinessPhones.com

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Call our Specialist. He can be reached at:

Picture of Dar ZuchDar ZuchBusiness IT Specialist - CalgaryHelia Technologies(403) 698-0700

I have collaborated with Darvin on several breakthroughs and forward-looking IT projects to which he ALWAYS came through with a solution where there appeared not to be as concepts were more advanced than current technologies.

His thought processes is methodical and detailed, approach is ethical and professional and solutions driven. He deliverers what he said he would, on time and on budget.

I would not hesitate to recommend Helia and Darvin for any scale of IT related projects. If he takes a project on he will not only do it but do it very well!

Ken Gooz This email address is being protected from spambots. You need JavaScript enabled to view it.
President | CEO
Mainstreet Restaurant Licensing

Derek Herman

Apart from being a perfect gentleman , Darvin is a highly detailed IT perfectionist.A pleasure to work with.

“Our sales department loves Acarda Outbound because it has helped our sales increased 10 fold! Now we plan to add additional staff to increase our sales even more. Acarda Outbound is very functional yet easy to train new employees how to use it.”


Jerry T., Nashville, USA
Ted Tederoff

Darvin is a very well rounded contributor in terms of his strong skills both in the business and technical realms. He also has an engaging personality that is at the same time politely confident and warm. He also keeps all stakeholders in mind when delivering a project. I would count it an honour to work with him again in the future.

“I have used the Acarda Outbound Software; it’s a great telesales tool with easy to use features. I especially like the reporting functions and the integration with Google Calendar. The Acarda team has been very responsive when it comes to addressing support issue. Over all I am very impressed with the software.”
George C., Zimbabwe
Al Dhalla

My company has hired Dar for telephone wiring services and yes, he met our expectations but there is something more about Dar that I wish to highlight : He is a not just a true networker but I would say, he is a "connector".

Dar and I have been at many meetings and he has never failed to say to me that he wants me to meet 3 or 4 people that he knows are ideal clients for me and that will make a difference to my business and profits.Without expecting any favors too! Dar goes that extra mile to keep a business relationship nurtured and strengthened.

Grant Irvine

"Darvin and the folks at Helia were asked to resolve some issues with our phone system software. They provided the necessary support through collaboration and by learning the software from a different market to specifically service our system. Additionally, Helia now provides our IT support services. We are very pleased with the services provided by Helia Tech and Helia Voice."

"Acarda Outbound has not only met my needs, it has exceeded them. I run a home business with a small telemarketing team. Acarda Outbound takes the stress out of my work. The support right from the beginning has been fantastic. I highly recommend Acarda Outbound for start-ups and I look forward to the future growth with the Acarda team.”


Matt H., Queenstown, New Zealand

When we use Helia they exceed our expected deliverables and always within our agreed to budget. They work with us, not just for us, all the while keeping our best interests as a company at the core of the project.

We had been looking for a company that not only could get the job done as promised, on time and on budget but one that came with integrity. Helia provides us with a “mean what you say and say what you mean” attitude that has forged a relationship, not just a contract for a project. Our partners at Helia far exceed our expectations each and every time. So if you’re thinking of using Helia, I would highly recommend you give them a try, I am sure you’ll be impressed. Please email me if you’d like some more insight into Helia.

Robert Bartel

I have worked with Dar on many occasions and he has proven himself over and over again to be a man of integrity and someone who is very knowledgable in his field. I would strongly encourage you to talk to him regarding IT Support and phones services in Alberta.

“We have been using Acarda’s outbound calling software since 2007 and upgraded to Acarda Outbound version 7 in 2013. We have grown considerably over that time and the standard of service we have enjoyed has been phenomenal, second to none. Acarda Outbound allows me to manage a large number of campaigns, to assign my agents to work on different campaigns and to monitor how well they are performing. I highly recommend Acarda Outbound to you.”
Lynlee A., Hastings, New Zealand

Helia has been fabulous for us as a company. We have used them on five different projects now, and I am extremely impressed not only with the quality of the deliverables, but in some ways more importantly their can-do attitude and ability to implement our ideas when others thought them impossible.

I recommend them whole heartedly. Helia Technologies is a company that over-delivers on every aspect of the project at hand at a price point that is hard to beat.

Please email me if you have any questions about Helia Technologies.

Ryan Dockrill This email address is being protected from spambots. You need JavaScript enabled to view it.
Web Entreprenuer - Livewire Interactive

Call Center Tools for Internal Call Teams

Tools make your telemarketing better and faster allowing you to make more calls in the short term and converting more customers. Having the right tools will make the difference in how successful your campaign is.

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(403) 668-7895

Helia Technologies
7015 MacLeod Trail South
Calgary, AB T2H 2K6

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