Call Center Script Management
Your call script ensures that your callers remain on message and deliver consistent results leaving nothing out. With a call script the same questions are asked every time and the responses can be captured.
Call center scripting tools allow you to create a flexible and responsive script to be used by your call center team. The advanced script objection tools allow you to craft responses to common objections for you call script allowing your callers to respond confidently on each call they make.
The call responses are capture in a the call screen and allow for both free text and multiple choice answers. These results then become part of the reports generated by the call center reporting tools and provide complete call center reports to your follow up sales and marketing staff.
Example of call reports are available upon request.
Call our Specialist. He can be reached at:Dar ZuchBusiness IT Specialist - CalgaryHelia Technologies