Call Detail Records for Telemarketing
Call Detail Reports (CDRs)are the foundation of call center reporting.They contain information about:
- Who made a call
- Who the call was made to
- What time the call was made
- How long the call was
- How long it took for the call to be dialed
- Whether the call was answered
- Detailed status code on call termination
3CX phone system and SimpleBusinessPhones.com both include centrally managed call detail reports of all calls complete though 3cx reports are more detailed.
Acarda call center software provides advanced Call center reports based on call activity. Reports based on historical call volume and calls by agent are two are the most useful for managing your call center.
Call our Specialist. He can be reached at:Dar ZuchBusiness IT Specialist - CalgaryHelia Technologies