Call Center Packages

Call Center Implementation

Packages for Starting a Call Center

Packages are designed for companies setting up their fulltime and internal call center. The packages include all the required equipment software and training to being making calls. All you need to provide are the agents, the call list, and the script.

Acarda Editions

Acarda call center software comes in three versions: Solo, Team Standard, and Team Advanced. The Team version includes central tools to manage the call list and reports. The Advanced edition includes advanced reporting, an objection handler, call transfer tools and more features.

Softphone

Our standard softphone is ZoiPer 3 Biz. Acarda call center software is designed to work with ZoiPer 3 Biz. For larger teams or companies that required an updated phone system, we recommend 3cx and the 3CXPhone softphone application as the primary softphone.

Headset

A commercial grade softphone makes calls sound better and are designed for all day wearing. We recommend the Jabra Biz 1900. Its a call center grade headset designed for use with a softphone like ZoiPer or 3CXPhone

Phone Line

Phone lines are included with our packages. Because these phone lines have high utilization and should be in constant use while the agents are working, its important to have dedicated lines. The SimpleBusinessPhones.com phone lines and Helia SIP lines are choses specifically for use with internal call centers.

Agents Install

Our staff will remotelly connect to your agents computers and make sure the required software including your softphone and Acarda software is installed, configured and working together. The phone line accounts are configured and tested.

Training

The authors of the Acarda software provides three hours of training to get your call agents familiar with the software and making calls. This is all done using screen sharing and web conferencing

Server Install

The Team edition includes central server components. Though you don't need a server, you do need a faster stable computer with professional Windows OS and that stays on all the time. We connect remotely and install and configure the central server components.

Phone System

Use of a compatible phone system with your call center adds additional useful feature such as central call recording and central reporting. We recommend and install 3CX Phones System which is compatible with Acarda call center software.

Support Agent

We install our Helia Health agent on all computers we provide support for. It help with remote support and to run automated network diagnostics.

 
Softphone
Headset
Phone Line`
Training
Agents Install
Server Install
Phone System
Support Agent
Initial Quarter
Continuing Quarters
Single Agent
ZoiPer Biz 3
Jabra Biz 1900
SimpleBusinessPhone
3 Hours Acarda
X
-
-
Helia Health Agent
$830
$275
Three Agents
ZoiPer Biz 3
Jabra Biz 1900
SimpleBusinessPhones
3 Hours Acarda
X
-
-
Helia Health Agent
$1,665
$615
Seven Agents
3CX Phone
Jabra Biz 1900
Helia SIP
3 Hours Acarda
X
X
3CX Standard 8SC
Helia Health Agent
$5,999
$1,425
To get started or to learn more about Acarda and internal call center software, contact our specialist.

Learn More

Call our Specialist. He can be reached at:

Picture of Dar ZuchDar ZuchBusiness IT Specialist - CalgaryHelia Technologies(403) 698-0700
“We have been using Acarda’s outbound calling software since 2007 and upgraded to Acarda Outbound version 7 in 2013. We have grown considerably over that time and the standard of service we have enjoyed has been phenomenal, second to none. Acarda Outbound allows me to manage a large number of campaigns, to assign my agents to work on different campaigns and to monitor how well they are performing. I highly recommend Acarda Outbound to you.”
Lynlee A., Hastings, New Zealand
Derek Herman

Apart from being a perfect gentleman , Darvin is a highly detailed IT perfectionist.A pleasure to work with.

When we use Helia they exceed our expected deliverables and always within our agreed to budget. They work with us, not just for us, all the while keeping our best interests as a company at the core of the project.

We had been looking for a company that not only could get the job done as promised, on time and on budget but one that came with integrity. Helia provides us with a “mean what you say and say what you mean” attitude that has forged a relationship, not just a contract for a project. Our partners at Helia far exceed our expectations each and every time. So if you’re thinking of using Helia, I would highly recommend you give them a try, I am sure you’ll be impressed. Please email me if you’d like some more insight into Helia.

Grant Irvine

"Darvin and the folks at Helia were asked to resolve some issues with our phone system software. They provided the necessary support through collaboration and by learning the software from a different market to specifically service our system. Additionally, Helia now provides our IT support services. We are very pleased with the services provided by Helia Tech and Helia Voice."

"Acarda Outbound has not only met my needs, it has exceeded them. I run a home business with a small telemarketing team. Acarda Outbound takes the stress out of my work. The support right from the beginning has been fantastic. I highly recommend Acarda Outbound for start-ups and I look forward to the future growth with the Acarda team.”


Matt H., Queenstown, New Zealand

I have collaborated with Darvin on several breakthroughs and forward-looking IT projects to which he ALWAYS came through with a solution where there appeared not to be as concepts were more advanced than current technologies.

His thought processes is methodical and detailed, approach is ethical and professional and solutions driven. He deliverers what he said he would, on time and on budget.

I would not hesitate to recommend Helia and Darvin for any scale of IT related projects. If he takes a project on he will not only do it but do it very well!

Ken Gooz This email address is being protected from spambots. You need JavaScript enabled to view it.
President | CEO
Mainstreet Restaurant Licensing

Ted Tederoff

Darvin is a very well rounded contributor in terms of his strong skills both in the business and technical realms. He also has an engaging personality that is at the same time politely confident and warm. He also keeps all stakeholders in mind when delivering a project. I would count it an honour to work with him again in the future.

“Our sales department loves Acarda Outbound because it has helped our sales increased 10 fold! Now we plan to add additional staff to increase our sales even more. Acarda Outbound is very functional yet easy to train new employees how to use it.”


Jerry T., Nashville, USA
Al Dhalla

My company has hired Dar for telephone wiring services and yes, he met our expectations but there is something more about Dar that I wish to highlight : He is a not just a true networker but I would say, he is a "connector".

Dar and I have been at many meetings and he has never failed to say to me that he wants me to meet 3 or 4 people that he knows are ideal clients for me and that will make a difference to my business and profits.Without expecting any favors too! Dar goes that extra mile to keep a business relationship nurtured and strengthened.

Helia has been fabulous for us as a company. We have used them on five different projects now, and I am extremely impressed not only with the quality of the deliverables, but in some ways more importantly their can-do attitude and ability to implement our ideas when others thought them impossible.

I recommend them whole heartedly. Helia Technologies is a company that over-delivers on every aspect of the project at hand at a price point that is hard to beat.

Please email me if you have any questions about Helia Technologies.

Ryan Dockrill This email address is being protected from spambots. You need JavaScript enabled to view it.
Web Entreprenuer - Livewire Interactive

“I have used the Acarda Outbound Software; it’s a great telesales tool with easy to use features. I especially like the reporting functions and the integration with Google Calendar. The Acarda team has been very responsive when it comes to addressing support issue. Over all I am very impressed with the software.”
George C., Zimbabwe
Robert Bartel

I have worked with Dar on many occasions and he has proven himself over and over again to be a man of integrity and someone who is very knowledgable in his field. I would strongly encourage you to talk to him regarding IT Support and phones services in Alberta.

Call Center Tools for Internal Call Teams

Tools make your telemarketing better and faster allowing you to make more calls in the short term and converting more customers. Having the right tools will make the difference in how successful your campaign is.

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(403) 668-7895

Helia Technologies
7015 MacLeod Trail South
Calgary, AB T2H 2K6

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